FAQ

Activation times may vary, but it typically takes 2 minutes. Follow the instructions provided in the email you receive after ordering your eSIMfree eSIM.

We recommend installing your eSIM a few days before your travel and activating your eSIM only when you have arrived in your destination country as the validity of the eSIM starts the moment you activate your eSIM.

Do not worry, we will send you a reminder email on the day of your travel.

Keep in mind that you need a stable Wi-fi connection to install your eSIM.

Once you have checked your phone is eSIM compatible and unlocked, and you have ordered your eSIM with eSIMfree, you will immediately receive an email with your eSIM QR code and instructions for installation and activation.

We recommend installing your eSIM a few days before your travel. You need a stable internet connection to install your eSIM.

For activation, we recommend activating your eSIM once you have arrived in your destination country, because as the validity of the eSIM starts the moment you activate your eSIM.

Do not worry, we will send you a reminder email on the day of your travel.

Keep in mind that you need a stable Wi-fi connection to install your eSIM.

The email will contain all the setup instructions, but you can also read the installation instructions in our blog post here.

The eSIM data plan begins the moment you activate the eSIM. Remember that once you activate the eSIM, the number of days remaining on the plan will start to decrease. That's why we recommend doing it once you land in your destination country, and not before. 

And don’t worry, before your trip starts we will send you a reminder email to activate your eSIM !

No, you cannot install the same eSIM on multiple devices. Your eSIM can only be installed on one device, and only once. This means that once you remove the eSIM from your device, it will not be possible to install it again.

If you use up all your data before the end of the days of validity included in your plan, your eSIM won't work anymore. If you need more data, the best option is to buy another eSIM or recharge yours.